Why HealthXL? 

Build profitable, sustainable chronic care management and remote patient monitoring programs with experienced people, compliant processes, and industry-leading technology. 

Why HealthXL? 

Build Profitable, Sustainable CCM and RPM Programs

The HealthXL Advantage: What Sets Us Apart

Chronic care management (CCM) and remote patient monitoring (RPM) require refined, efficient workflows and processes that most practices aren’t equipped to develop or maintain on their own. Without these, a program will not be successful, and may not even get off the ground at all. 

At HealthXL, we deliver a true end-to-end solution that brings new revenue streams into your practice and provides proactive, compassionate care for patients. 

Patient Enrollment

We start by identifying patients who are a fit for the program, reaching out to them with program education, and giving them the opportunity to sign up if it sounds right for them. As your program grows, our services scale with you to deliver the same high quality service and patient care. Our accelerated enrollment process boosts participation in the program with:

  • Patient education
  • Insurance verification and coverage
  • One-on-one conversations with each patient by phone or in person
  • CMS-compliant communication
  • Formal documentation of patient consent

Service Compliance

Without consistent month-after-month compliance with meticulous CMS requirements, program enrollment will shrink and the program won’t be financially sustainable. HealthXL®’s  high accountability model ensures that each requirement is met, and we go the extra mile to ensure that each patient receives quality, personalized attention. And when a CMS audit is requested, we’ve got it covered. Our service approach includes:

  • 20 minutes of documented clinical service per patient per month
  • Recurring phone interactions
  • Monthly quality assurance reviews
  • Ongoing program compliance
  • Clinical documentation
  • Billing coordination
  • And more!

Technology Advantage

We deliver consistent, HIPAA-compliant service through our proprietary software platform, iCare by HealthXL. Our workflow-based platform integrates with your EMR so you can see all patient data in your own system.

  • Manage workflows to ensure consistent, thorough service
  • Incorporate a provider’s unique or patient-specific instructions
  • Integrate seamlessly with your EMR
  • Document interaction time and service details
  • Ensure all compliance requirements are met

Operational Integrity

Integrity is the foundation of our approach to remote care. We provide true end-to-end virtual care solutions with white-glove service, and we always deliver what we promise. We’re much more than a tech platform, and our approach is patient-driven and configurable to your needs. Our people, processes, and technology work together to ensure optimal performance:

  • Patient eligibility analysis, insurance verification, and enrollment
  • Monthly clinical service
  • Strict regulatory compliance
  • Billing support
  • Quality assurance, success metrics, and detailed reporting
  • Experienced clinical staff
  • 6 consecutive years of A+ compliance ratings

Patient Engagement

We’re never just checking boxes. Our care coordinators treat every patient with empathy, dignity, and respect, because nothing is more important to us than the individual person. Rather than interacting with a call center, each patient speaks with the same care coordinator every month. This is tough to do and unique in the virtual care industry, but to us it is non-negotiable. As an extension of your practice, our team goes the extra mile to:

  • Build trust-based relationships
  • Ensure that patient concerns are heard and addressed
  • Escalate the types of issues you request
  • Follow your prescribed protocols
  • Establish continuity of care

HealthXL®’s Accelerated Enrollment Program


Most CCM and RPM programs that fail do so because they fail to enroll enough patients. The typical in-house program only enrolls a small percentage of eligible patients. HealthXL®’s Accelerated Enrollment Program (AEP) has success rates of up to 50 percent. An eligible population of 2,000, for example, means potentially 1,000 enrolled and over $360,000 in new profit annually. The difference is significant!

  • To start, we identify all eligible patients in your EMR and evaluate new patients regularly thereafter. Your eligible population is constantly changing, so ongoing enrollment calls are crucial to maximizing the program’s success.
  • Our trained Enrollment Specialists contact patients on behalf of your practice, educating them on the programs and providing them an opportunity to enroll.
  • For those patients who opt in, we record their consent in our proprietary system for compliance purposes.

Scalable Service


HealthXL®‘s technology, clinical staff and processes are designed and trained to systematically service a large patient volume with quality and efficiency. The result is improved patient outcomes and a new, highly-profitable revenue stream.

As participation within the program increases, our services keep pace, meaning healthier patients and peace of mind for you.

Helping Practices Deliver Quality Virtual Care Services


Reliable, Compliant Platform


  • Consistent care: Our system-driven, workflow-based model ensures each patient receives the same thorough care regardless of assigned Care Coordinator.

  • Completely secure: Our HIPAA-compliant platform employs multi-factor authentication, encryption technology, and full backup and recovery through AWS.

  • Simple to access: Our workflows integrate seamlessly into your practice. There’s no need to learn or access a new platform. Simply access patient care and treatment plans through your EMR using a secure link or PDF.

  • Efficient procurement: Rely on HealthXL® to research, procure and deliver the latest RPM devices to your patients. Once they arrive, we work directly with your patients to train them on use.

Above All: Superior Care


  • Dedicated Care Team: Our experienced Care Coordinators are highly skilled at delivering Virtual Care Services free from competing in-office responsibilities.

  • Managed Staff: Since Care Coordinators are our employees, we handle all hiring, training, onboarding and quality assurance.

  • Expansion of Practice Care Team: HealthXL® Care Coordinators provide extra care between office visits for your patients.
Convenient

Convenient


Patients are contacted monthly by their Care Coordinator at a convenient time, in the comfort of their own home. We’ll make multiple attempts to speak to your patients each month.

Proactive

Proactive


Care Coordinators focus on a patient’s specific conditions, seeking to identify problems based on their established normal vitals as well as their disposition while communicating..

Empathetic

Empathetic


We train Care Coordinators specifically for active listening, responsiveness and compassion. Our goal is to treat each patient as we would our own loved ones. Each Care Coordinator is evaluated against this Quality Assurance standard.

Effective

Effective


HealthXL®’s consistent monthly patient interactions result in maximized adherence to care plans and provider-prescribed treatments. The patient benefits – as does your practice.

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HealthXL®’s Commitment to Excellence


From implementation to recurring monthly service, we work hard to get to know your team in order to deliver virtual care on your terms. Our aim is to mirror the excellent care patients already receive from you and your team.

  • Reliable Oversight: Your responsive, highly-knowledgeable Account Manager is a resource for your office team, helping guide your program to success.
  • Simple Billing: Our billing team provides you with all the supporting documentation you need to bill Medicare or private insurers with ease.
  • Monthly Metrics: HealthXL® provides detailed monthly reporting beyond billing documentation to allow you to evaluate the program’s effectiveness.
  • Compliance Confidence: Medicare and HIPAA guidelines are always evolving. You can trust HealthXL® to keep you up to date and ensure that your virtual care services are fully compliant.
  • Profitability: Virtual services don’t just improve care, they provide an additional, recurring revenue stream for your practice. Enrollment and quality care are the keys to a sustainable program, and we’re with you every step of the way.

Chronic Care Management & Remote Patient Monitoring Services from HealthXL®


Have questions about Virtual Care Services? Wondering if such a program has a place in your practice and your regular workflows? Let us know how to get in touch and we’ll talk about a plan for your specific needs.

Chronic Care Management Services for Healthcare Systems

Integration With Existing EMR Workflow


Our workflows integrate seamlessly with your EMR software. That means no new technologies or processes to frustrate your staff. Care and treatment plans are accessible 24/7 via your EMR.

Our always-expanding EMR expertise includes: